Contact Us

Agency Name	Telephone/Fax Numbers	Email Address(es)	Website URL	Contact Us For
Customer Service Center (CSC) Wyoming Department of Health 3001 E. Pershing Blvd., Suite 125 Cheyenne, WY 82001	Tel: 855-294-2127 TTY/TDD: (855) 329-5205 Hours: 7 am – 6 pm MST (M – F) Fax: (855) 329-5205	NA	www.wesystem.wyo.gov	Medicaid Applications KID Care Applications Eligibility Renewal Covered Services Travel Request Verification of Services Received a bill from a medical provider Member Eligibility questions regarding these programs: Family and Children’s Tuberculosis Assistance Medicare Savings EID
Long Term Care (LTC) Eligibility Division of Healthcare Financing Long Term Care (LTC) Unit 122 West 25Th Street 4th Floor West Cheyenne, WY 82002	Tel: (855) 203-2936	NA	NA	Initial LTC Plan application Application Renewals Financial Determination
Magellan Healthcare High Fidelity Wraparound program	Tel: (307) 459-6162 Hours: 9 am - 5 pm MST (M - F) (855) 883-8740 (after business hours)	NA	www.magellanofwyoming.com	High Fidelity Wraparound program helps keep youth at home, in school, and out of trouble.
Member Services Wyoming Department of Health P.O. Box 1248 Cheyenne, WY 82003-1248	Tel: (855) 294-2127 Select: Travel assistance or received a bill Hours: 7 am - 6 pm MST (M - F) Fax: 1-307-460-7408	wymemberservices@acentra.com	www.wyomingmedicaid.com Member Portal (self-serve) Check Eligibility Enter Travel Request and more..	Travel Requests: Make a New Request Follow up on a request W-9 Questions Travel Payment Questions Received a Bill from a Provider Verification of Services
Public Health Nursing (PHN)	Tel: (800) 428-5795 or (307) 777-6921	NA	NA	Children’s Special Health (CSH) needs eligibility Covered services and limitations
Third Party Liability (TPL) Department Wyoming Department of Health	Tel: (855) 294-2127 (1-888-996-6223) Select: Change a primary insurance policy, WHIPP, EID payments, subrogation Hours: 7 am – 6 pm MST (M – F)	NA	NA	Report a New Insurance Policy Update an Insurance Policy WHIPP Program EID payments/premium balances Estate and trust Subrogation
Telligen (Utilization Management) 1776 West Lakes Pkwy West Des Moines, IA 50266	Tel: (833) 610-1057	NA	https://wymedicaid.telligen.com/	DMEPOS Covered Services manual Questions related to documentation or clinical criteria for DMEPOS Preadmission Screen and Resident Review (PASRR Level II) Prior Authorization for: Acute Psych Dental services (limited) Severe Malocclusion Durable Medical Equipment (DME) or Prosthetic/Orthotic Services (POS) Extended Psych Extraordinary heavy care Gastric Bypass Genetic Testing Home Health Psychiatric Residential Treatment Facility (PRTF) PT/OT/ST/BH after threshold Surgeries (limited) Transplants Vagus Nerve Stimulator Vision Services (limited) Unlisted Procedures
WYhealth (Utilization and Care Management) 122 W 25th St 4th Floor Cheyenne, WY 820002	Tel: (888) 545-1710 Nurse Line: (OPTION 3)	NA	https://health.wyo.gov/healthcarefin/medicaid/wyoming-medicaid-health-management/	Diabetes Incentive Program Educational Information about WYhealth Programs ER Utilization Program Medicaid Incentive Programs