Contact Us

Agency Name Telephone/Fax Numbers Email Address(es) Website URL Contact Us For
Customer Service Center (CSC)
Wyoming Department of Health

 

3001 E. Pershing Blvd.,
Suite 125
Cheyenne, WY 82001		 Tel: 855-294-2127

TTY/TDD: (855) 329-5205

Hours: 7 am – 6 pm MST (M – F)

Fax: (855) 329-5205		 NA www.wesystem.wyo.gov
  • Medicaid Applications
  • KID Care Applications
  • Eligibility Renewal
  • Covered Services
  • Travel Request
  • Verification of Services
  • Received a bill from a medical provider
  • Member Eligibility questions regarding these programs:
    • Family and Children’s
    • Tuberculosis Assistance
    • Medicare Savings
    • EID
Long Term Care (LTC) Eligibility
Division of Healthcare Financing

 

Long Term Care (LTC) Unit
122 West 25Th Street
4th Floor West
Cheyenne, WY 82002		 Tel: (855) 203-2936 NA NA
  • Initial LTC Plan application
  • Application Renewals
  • Financial Determination
Magellan Healthcare
High Fidelity Wraparound program		 Tel: (307) 459-6162

Hours: 9 am - 5 pm MST (M - F)

(855) 883-8740 (after business hours)		 NA www.magellanofwyoming.com
  • High Fidelity Wraparound program helps keep youth at home, in school, and out of trouble.
Member Services
Wyoming Department of Health

 

P.O. Box 1248
Cheyenne, WY 82003-1248		 Tel: (855) 294-2127
Select: Travel assistance or received a bill

Hours: 7 am - 6 pm MST (M - F)

Fax: 1-307-460-7408		 WYmemberservices@cns-inc.com www.wyomingmedicaid.com
  • Member Portal (self-serve)
    • Check Eligibility
    • Enter Travel Request
    • and more..
  • Travel Requests:
    • Make a New Request
    • Follow up on a request
    • W-9 Questions
    • Travel Payment Questions
  • Received a Bill from a Provider
  • Verification of Services
Public Health Nursing (PHN) Tel: (800) 428-5795
or    (307) 777-6921		 NA NA
  • Children’s Special Health (CSH) needs eligibility
    • Covered services and limitations
Third Party Liability (TPL) Department
Wyoming Department of Health		 Tel: (855) 294-2127
    (1-888-996-6223)

Select: Change a primary insurance policy, WHIPP, EID payments, subrogation

Hours: 7 am – 6 pm MST (M – F)		 NA NA
  • Report a New Insurance Policy
  • Update an Insurance Policy
  • WHIPP Program
  • EID payments/premium balances
  • Estate and trust
  • Subrogation
Telligen
(Utilization Management)

1776 West Lakes Pkwy
West Des Moines, IA 50266		 Tel: (833) 610-1057 NA https://wymedicaid.telligen.com/
  • DMEPOS Covered Services manual
  • Questions related to documentation or clinical criteria for DMEPOS
  • Preadmission Screen and Resident Review (PASRR Level II)


Prior Authorization for:
  • Acute Psych
  • Dental services (limited)
  • Severe Malocclusion
  • Durable Medical Equipment (DME) or Prosthetic/Orthotic Services (POS)
  • Extended Psych
  • Extraordinary heavy care
  • Gastric Bypass
  • Genetic Testing
  • Home Health
  • Psychiatric Residential Treatment Facility (PRTF)
  • PT/OT/ST/BH after threshold
  • Surgeries (limited)
  • Transplants
  • Vagus Nerve Stimulator
  • Vision Services (limited)
  • Unlisted Procedures
WYhealth (Utilization and Care Management)

122 W 25th St
4th Floor
Cheyenne, WY 820002		 Tel: (888) 545-1710

Nurse Line:
(OPTION 3)		 NA https://health.wyo.gov/healthcarefin/medicaid/wyoming-medicaid-health-management/
  • Diabetes Incentive Program
  • Educational Information about WYhealth Programs
  • ER Utilization Program
  • Medicaid Incentive Programs