Provider Training, Tutorials and Workshops

This web page serves as one of the primary provider training areas. Below are four (4) content blocks. Each block serves as a dedicated repository for an array of key materials aligned to Provider Trainings, Tutorials and Workshops.

Once a block is selected, the selected block will open and display all materials associated with that specific content block.

 
Provider Workshops

November In-Person Provider Workshops

Acentra is happy to announce that it will be providing in-person provider workshops in November. These workshops will feature information on common claim denials for all claim types (excluding Nursing Home, Home Health, and Hospice), but including an overview of the web portal and other resources. These workshops will be hosted by the Field Representatives in Cheyenne and Casper.


To register for these provider workshops, please visit:

Workshop Registration Form

These provider workshops are scheduled for 1 hour and 30 minutes to give providers an opportunity to ask questions and also work with a Field Representative in person.


We hope to see you all there!

Quick Reference Guides

835 Authorization

Adjustments and Voids

Claim Attachments

Claim Inquiry with Error Reason and Remark Codes

Creating New Profiles and Adding Users to the Provider Portal

Creating Templates

Entering and Monitoring Grievance and Appeals via the Provider Portal

Prior Authorization (PA) Inquiry

Member Eligibility, Code Reviews/Service Limits & Historical Claim Searches

Requesting an 835 Transaction for Clearinghouses and Billing Agents

Resetting Your Password and Updating Multifactor Authentication and Your Password

Retrieving Paper Remittance Advice